PTW at ETA :
Leading with Heart:
The Power of Emotional Intelligence in Modern Leader

In today’s rapidly evolving workplace, emotional intelligence (EQ) has become a defining factor in leadership success—often surpassing IQ as the key to inspiring and sustaining high-performing teams. This engaging panel explores how empathy, self-awareness, and relationship management are transforming leadership cultures and reshaping what it means to lead with authenticity.

Listen in as this accomplished group of women leaders share how they’ve harnessed the power of EQ to navigate complex workplace dynamics, resolve conflicts with grace, and foster trust and collaboration. Learn how emotionally intelligent leaders communicate effectively, motivate through change, and stay grounded and optimistic—even in these ever-increasing times of uncertainty.

You’ll leave with a better understanding of how to:

• Strengthen self-awareness and empathy to lead authentically
• Improve communication, collaboration, and influence across teams
• Master conflict resolution and deliver feedback with emotional balance
• Understand why women are driving the movement toward more human-centered leadership

Speakers:
Dr. Gail Burgos, CEO, PayTech Women & Founder & CEO of BCG, Inc. (Moderator)
Mayra Meza, VP, Agent Onboarding & Development, CardConnect
Sara Hafner, VP, Mastercard
Laura Gibson-Lamothe, Executive Director, Fintech Academy

Partner Event: ETA TRANSACT 2026

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